Services
One place that knows how you'd handle it. Then whatever you need built on top.
The product is how you'd handle it, written down where your team can ask. The service is building the rest around the tools you already run.
What the product actually is
Answer it once. Don't answer it again.
Most of what lands on your desk has landed there before. Not the hard calls, those are yours and they should be. The rest: the question a junior could answer if they'd ever seen you answer it, the quote that starts from a blank page every time, the thing that only moves because you noticed it.
CHIP writes down how you handled it the first time, so your team gets the same answer every time after. That's the thing we sell. Everything further down this page gets built on top of it.
A tool you buy is worth the same on day 400 as on day one. A record of how you'd handle things is worth more every month it runs.
Why it keeps getting better
The next question your team asks is more likely to be one it's already seen. The one after that, more likely still.
It fills up for as long as we work together. It isn't a phase that finishes.
The boundary
We work inside the tools you already have. We don't ask you to leave them.
We're not here to replace what you run. We're here to make the pieces work together so fewer things need a person to push them along, and to suggest changes only where they'd earn their place. Your team keeps working the way it works. What changes is how much of it has to go through you first.
Which of the things below you end up with depends on what you need. None of it is a bundle you have to take whole.
- Rip out the software you already use
- Rebuild how you work to suit the tool
- Put something you can't read between you and your own data
- Hold your work in accounts you can't leave with
What we build
Everything here runs our own business first.
We don't sell things we haven't had to live with. Each of these got built because we needed it, which is also why we can tell you straight which ones you probably don't.
The memory layer
Answer it once. It answers itself after that.
How you'd handle it, written down once, where your team and the tools they already use can read it. It's the base everything else sits on, and it's the part that keeps getting more useful after the build is done.
Every engagement includes it. Nothing else on this page works properly without it.
Making your software talk to itself
The gaps between your tools, closed.
The seams between the tools you already pay for, closed. Fewer copy-paste handoffs, fewer things retyped into a second system, fewer things that only move because somebody remembered to move them.
No migration. Your CRM stays your CRM.
CRM and pipeline work
Follow-ups worked out for you, not remembered.
Your existing CRM wired so follow-ups and next steps get worked out for you instead of remembered. Anything a person wrote by hand wins over anything the system worked out.
We run our own pipeline on this.
Lead generation and outbound
Finding and following up on leads, only if you want it.
Finding leads, filling in what's known about them, and lining up the follow-up, against a profile you set. It's optional, and plenty of clients never turn it on.
Offered when it fits. Not part of the standard build.
Automated proposals and client documents
Built from what's on record, not typed up from scratch.
Proposals built from what's already on record instead of typed up from scratch, so the number, the scope and the terms live in one place and can't drift apart across three versions.
Every proposal we send is built this way.
The runbook and playbook
How your business runs, written down properly.
How your business actually runs, written down properly, so a new hire becomes useful in weeks instead of months. It comes with a build, and it also stands on its own.
Included with a build, or engaged by itself.
Content and social
Drafted for you, published only by you.
Drafting into a review queue you approve, then scheduling out to the accounts you already run. Nothing publishes without a person saying so.
Approval is a step, not a setting.
Pattern recognition
It tells you what keeps repeating.
CHIP noticing what keeps coming back across your own records, and telling you. That's the part that pays off in year two rather than month two.
Builds as the memory layer fills.
Who this is for
The one everything still goes through.
You still get the final say on everything. That doesn't change and it's not supposed to. What changes is that you only do the part that genuinely needs you, and everything else gets handled without you.
Keeping an eye on a business that runs is a different job from being the middle of it. The second one is what stops you taking a real week off, and it's the one we're aiming at.
How an engagement runs
Built with you, not delivered at you.
01
We look at your week
Where the work actually stops and waits, what gets re-decided every time, what only moves because you noticed. You keep the map whether or not anything else happens.
02
We build what you need
Built around your own tools, in your own accounts. What we build follows the map, so you aren't paying for things that don't apply to you.
03
It keeps building
The record of how you'd handle things fills up for as long as we work together, not as a one-off line item, and the pattern work gets more useful as it does.
The useful first conversation is about your week, not about us.
Half an hour. You walk us through one thing end to end and we tell you which part of it we'd write down first. You keep that answer either way.