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Trust and ownership

You own it. Not as a promise, as the way it's built.

The questions founders actually ask before they hand any of this over, answered in one place instead of four.

No black box

Same input, same answer. The difference is whether you can read what happened in between.

This is the one we won't move on.

If it can't show you why it answered that way, you can't fix it. And if you can't fix your own rules, you don't own them.

A sealed rule between your input and your answerYour business goes in at the top, a slab marked SEALED sits in the middle, and an answer comes out at the bottom. The rule in the middle can't be read, changed or kept.EVERYONE ELSEYour business goes in?SEALEDAn answer comes out
You can't read the rule, so you can't correct it. When it's wrong you argue with a vendor instead of editing a line, and when the engagement ends the rule leaves with them, because it was only ever inside their thing.
The same shape, with the rule written down in the middleThe same input and the same answer, but the middle holds three named rules, each one a line your team can read and edit: how you price a job, when you walk away, and who gets called first.CHIPYour business goes inHow you price a jobeditWhen you walk awayeditWho gets called firsteditThe same answer comes out
Every rule is a line somebody can read. In your words, in your accounts, editable by anyone on your team. When it's wrong you fix the line. When we're gone it's still there, because it was always yours.

Where everything sits

Nothing of yours sits with us.

We do the work. You keep everything it produces, in your own accounts. That's why stopping isn't a move, and why nobody has to take our word for it.

What we hold, and what you holdEverything CHIP produces lives in your own accounts. If the engagement ends, the system keeps running and nothing has to move.YOUR ACCOUNTSYour documents and decisionsYour CRM and its recordsYour Drive, your storageYour accounts and billingOURSThe build workThe integrations we writeSupport and reviewIf this box disappears,the left side keeps running.

The questions we actually get

In the order they get asked.

What happens if we stop working with you?

Nothing switches off.

The system was built in your accounts, so your files, your records and your databases keep working exactly as they did the day before. The one piece that stops is the layer that reads across them, and you get the decision record it built handed to you on the way out.

Do you host our data?

Your files don't leave your accounts. The decision record we keep for you does.

Your documents stay in your storage and your records in your CRM, under your own billing and your own access controls. We work inside them the way a contractor works inside your building. The one thing we hold is the record of what got decided and why, in a base we run for you. Ask for a copy of it whenever you like and you get all of it.

Are we locked into a platform?

There's no platform to be locked into.

What you end up with is your own tools, wired together, plus a written record of how you'd handle things. A person can read both without us in the room.

Can our team read and change what CHIP knows?

Yes. There's no black box in it.

Every decision is readable in plain language with its source attached, and any of it can be changed. An engagement starts on one account, so that's one reader to begin with, and more get added when you want them. A judgment nobody can inspect is one nobody will trust, and an uninspectable system fails quietly rather than loudly.

Does our information train anything, or reach other clients?

No. Separate bases, no shared pool.

Each client's work sits in its own bases, which we run so you never need an account with anything. One client's sessions and decisions can't reach another's at all: they're separate bases, not one pool with a filter on it that somebody has to keep right.

What if the audit says we don't need you?

Then it says that, and you keep the map.

That's already happened and it'll happen again. An audit that can only ever say yes is a sales pitch with a clipboard.

Who actually does the work?

The person you talk to.

There's no account manager between you and whoever's building it. That's on purpose, and it's also why we take on a small number of clients at a time.

What do you refuse to do?

Three, and none of them are negotiable.

We don't send anything on your behalf without a person approving it, we don't touch a client's money fields in a page meant for their customers, and we don't replace software that already works for you just because we didn't build it.

Still got one we haven't answered?

Ask it directly. If the honest answer is that we aren't the right fit, that's a faster and cheaper thing for both of us to find out now.

Ask usWhat we build